Retail Banker I/Ark Road (Mt Laurel)

Proficient in products, services, and routine transactions to educate customers and identify referral opportunities.,Establishes and nurtures customer relationships, displaying product knowledge and actively listening to needs.,Makes product recommendations based on customer needs, highlighting features and benefits.,Utilizes customer relationship management tools for proactive customer assessments and outbound sales activities.,Independently resolves customer issues, errors, and problems, escalating when necessary.,Builds working relationships with customers and explains detailed or complicated information.,Participates in customer outreach, servicing, and advice activities.,Engages in conversations with customers about loan products and facilitates application intake.,Delivers a Legendary customer experience, building trust with educational content and providing consultative support.,Serves as a customer advocate for financial confidence, resolution, and proactive insights.,Executes appropriate behaviors for an 'unexpectedly human' customer experience in-store.,Engages in lobby leadership to orchestrate customer flow and guide customers.,Understands customer banking preferences and educates on self-service options.,May act as an escalation point for customer questions or concerns.,May perform various teller transactions, monitoring fraud and adhering to operational policies.,Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participates in daily store operations to align with TD's risk framework.,Understands and applies operating policies and procedures.,Supports timely and accurate completion of business processes.,Escalates non-standard or high-risk transactions/activities.,Ensures accurate documentation consistent with rules/regulations.,Complies with Bank Code of Conduct.,Contributes to business objectives for Operational Excellence.,Participates fully as a team member, supporting a positive work environment.,Continuously enhances knowledge/expertise and participates in knowledge transfer.,Engages in personal performance management and development.,Keeps others informed on project status and day-to-day activities.,Contributes to a fair, positive, and equitable diverse environment.,Acts as a brand ambassador internally and externally.,Utilizes coaching feedback for stronger performance.,Establishes relationships with partner bankers for effective referrals.,Collaborates with team members for team and organization success.,Actively seeks opportunities to improve work quality.,Takes ownership of career and seeks diverse feedback.,Positively embraces change.,Adheres to TD's Shared Commitments and code of conduct.

HS Diploma or GED,1+ years' experience working with customers and/or sales (or equivalent demonstrated through volunteering, education, military experience) preferred.,Teller experience preferred.,Must be able to complete teller training upon hire.,Demonstrated ability to engage in customer conversations and educate on products/services preferred.,Demonstrated organization skills to handle multiple tasks.,Excellent communication skills (concise, clear, consistent).,Demonstrated ability to schedule and prioritize work.,Demonstrated ability to work independently and within deadlines.,Sound judgment in decision making and effective problem solving.,Proficient in Microsoft Office.,Notary License (Preferred).

High School Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required.