Retail Banker I (US)

Identify opportunities to educate customers on bank products and services, or refer to appropriate internal partners.

Establish and nurture customer relationships by demonstrating product knowledge and actively listening to customer needs.

Make product recommendations based on customer needs, highlighting features and benefits.

Utilize Customer Relationship Management (CRM) tools for proactive customer assessments and outbound sales activities.

Independently resolve customer issues, escalating when necessary.

Build working relationships with customers and explain detailed financial information.

Participate in customer outreach, servicing, and advice activities.

Engage in conversations about loan products and facilitate application intake.

Consistently execute appropriate behaviors to deliver a legendary customer experience.

Engage in lobby leadership, guiding customer flow and discovering initial needs.

Educate customers on self-service banking options.

May perform teller transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring for fraud.

Ensure compliance with company guidelines and regulations like the Bank Secrecy Act and Patriot Act.

Participate in daily store operations to align with TD's risk framework.

Understand and apply operating policies and procedures.

Support timely and accurate completion of business processes.

Escalate non-standard or high-risk transactions.

Ensure accuracy of documentation and consistency with regulations.

Comply with Bank Code of Conduct.

Participate fully as a team member, supporting a positive work environment.

Continuously enhance knowledge and expertise, and participate in knowledge transfer.

Participate in personal performance management and development.

Keep others informed about project status and daily activities.

Contribute to a fair, positive, and equitable environment.

Act as a brand ambassador for the bank.

Utilize feedback from coaching for performance improvement.

Establish relationships with partner bankers for effective referrals.

Collaborate with team members for organizational success.

Actively seek opportunities to improve work delivery with high quality standards.

Take ownership of career and seek diverse feedback for skill development.

Positively embrace change.

Adhere to TD's Shared Commitments and code of conduct.

High School Diploma or GED.

1+ years of experience working with customers and/or sales, or equivalent through volunteering, education, or military experience (preferred).

Teller experience (preferred).

Ability to complete teller training upon hire.

Demonstrated ability to engage in customer conversations and educate on products/services (preferred).

Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.

Excellent communication skills (concise, clear, consistent).

Demonstrated ability to schedule and prioritize work.

Demonstrated ability to work independently and meet deadlines.

Sound judgment in decision-making and effective problem-solving.

Proficient in Microsoft Office.

Notary License (Preferred).

Must be eligible for employment with a covered financial institution under Regulation Z.

Must be eligible for registration as a registered mortgage loan originator with the NMLS.

Satisfactory results on a criminal background check and credit report check.

High School Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry); Requires security clearance (criminal background check and credit report check); Must be willing to perform sedentary work, multiple tasks, operate standard office equipment, respond quickly to sounds, sit and stand frequently, and occasionally lift/carry under 25 lbs; Domestic Travel – Occasional