Retail Banker I (US) - Epping, NH

Proficient in products, services, and routine transactions to educate customers and refer them to appropriate partners.,Broad knowledge of the full product suite, services, and processes of the business area.,Establish and nurture customer relationships through product knowledge and active listening.,Make product recommendations based on customer needs.,Utilize Customer Relationship Management tools for proactive customer assessments and outbound sales.,Independently resolve customer issues, escalating when necessary.,Build working relationships and explain complex information.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Maintain active registration status with NMLS.,Deliver a "Legendary experience" by helping customers, building relationships, and providing service and advice.,Understand and support the Bank's Customer Service Strategy.,Act as a customer advocate for financial confidence and provide resolution.,Engage in lobby leadership, orchestrating customer flow.,Educate customers on self-service options.,May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participate in daily store operations in alignment with TD's risk framework.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes.,Escalate non-standard or high-risk transactions.,Ensure accurate documentation reflecting client/business intentions and regulatory consistency.,Comply with Bank Code of Conduct.,Contribute to business objectives for Operational Excellence.,Participate as a team member, support a positive work environment, and ensure timely communication.,Continuously enhance knowledge and participate in knowledge transfer.,Participate in personal performance management and development.,Keep others informed about project status and daily activities.,Contribute to a fair, positive, and equitable environment.,Act as a brand ambassador.,Utilize coaching feedback for stronger performance.,Establish relationships with partner bankers for referrals.,Collaborate with team members.,Seek opportunities to improve work delivery and quality.,Take ownership of career and aspirations.,Embrace change.,Adhere to TD's Shared Commitments and code of conduct.,Engage in advancing an inclusive culture.

HS Diploma or GED.,1+ years' experience working with customers and/or sales (or equivalent demonstrated through volunteering, education, military experience).,Teller experience preferred.,Ability to complete teller training upon hire.,Demonstrated ability to engage in customer conversations while educating them on products and services.,Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.,Excellent communication skills with the ability to be concise, clear, and consistent.,Demonstrated ability to schedule and prioritize work.,Demonstrated ability to work independently and within deadlines.,Sound judgment in decision-making and effective problem solving.,Proficient in Microsoft Office.,Notary License (Preferred).,Must be eligible for employment as a Loan Originator under Regulation Z of the Truth in Lending Act.,Must be eligible for employment as a Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check are required.

High School Diploma or GED

Must maintain an active registration status with NMLS.,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required.