The Retail Banker I acts as a primary customer contact at TD Bank, leveraging financial knowledge and advisory skills to help customers with banking solutions and achieve financial goals. This role involves understanding customer needs, recommending appropriate products and services, resolving issues, and building strong customer relationships. It also includes participating in customer outreach and facilitating loan applications.
Utilize financial expertise and consultative advice to assist customers with banking solutions and needs.,Contribute to business objectives by identifying appropriate TD solutions for customers.,Be proficient in products, services, and routine transactions.,Establish and nurture customer relationships by displaying product knowledge and actively listening.,Make product recommendations based on customer needs.,Utilize Customer relationship management tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues, escalating when necessary.,Build working relationships with customers and explain detailed information.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Complete teller training upon hire to take customer transactions.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participate in store's daily operations aligned with TD's risk framework.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes.,Escalate non-standard or high-risk transactions/activities.,Ensure accurate documentation reflecting client/business intentions and consistent with rules/regulations.,Perform due diligence for customer transactions/activities.,Comply with Bank Code of Conduct.,Contribute to business objectives for Operational Excellence.,Participate fully as a team member, support a positive work environment, and ensure timely communication.,Continuously enhance knowledge/expertise and participate in knowledge transfer.,Engage in personal performance management and development.,Keep others informed about project status and daily activities.,Contribute to a fair, positive, and equitable environment.,Act as a brand ambassador.,Utilize feedback for performance improvement.,Establish relationships with partner bankers for effective referrals.,Collaborate with team members.,Seek opportunities to improve work delivery and quality.,Take ownership of career development.,Embrace change positively.,Adhere to TD's Shared Commitments and code of conduct.,Engage in advancing and sustaining an inclusive culture.
High School Diploma or GED.,1+ years' experience working with customers and/or sales (or equivalent demonstrated through volunteering, education, military experience) preferred.,Teller experience preferred.,Demonstrated ability to engage in customer conversations while educating on products and services preferred.,Demonstrated organization skills to handle multiple tasks in a fast-paced environment.,Excellent communication skills (concise, clear, consistent).,Demonstrated ability to schedule and prioritize work.,Demonstrated ability to work independently and within deadlines.,Sound judgment in decision making and effective problem solving.,Proficient in Microsoft Office.,Notary License (Preferred).,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on criminal background check and credit report check.
High School Diploma or GED
40 hours/week
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Requires satisfactory results on a criminal background check and a credit report check.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Occasional domestic travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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