Retail Banker I (20) Florence

Proficient in bank products, services, and routine transactions. Identify opportunities to educate customers on bank products and services and refer to internal partners. Establish and nurture customer relationships through product knowledge and active listening. Make product recommendations based on customer needs, highlighting features and benefits. Utilize Customer Relationship Management (CRM) tools for customer assessments and outbound sales activities. Independently resolve customer issues, escalating when necessary. Build working relationships with customers and explain detailed/complicated information. Participate in customer outreach, servicing, and advice activities. Engage in conversations about loan products and facilitate application intake. Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Deliver a 'Legendary' customer experience by building relationships and providing service and advice. Understand and support the Bank's Customer Service Strategy, including building trust and advocating for customers. Serve as a customer advocate for financial confidence, providing resolution, tips, and insights. Execute appropriate behaviors to deliver an unexpectedly human experience in the Store, including problem resolution and sound advice. Engage in lobby leadership by orchestrating customer flow, welcoming, discovering initial needs, and guiding customers. Understand customer banking preferences and educate on self-service options. May act as a point of escalation for customer questions or concerns. May perform a variety of teller transactions (check cashing, deposits, transfers, withdrawals), monitoring fraud and adhering to operational policies. Consider the impact of decisions on TD, customers, and stakeholders. Act as a brand champion internally and externally. Recognize transaction needs and educate clients on self-service channels, including digital options. Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk. Participate in Store's daily operations aligned with TD's risk framework. Understand and apply operating policies and procedures. Support timely and accurate completion of business processes and procedures. Escalate non-standard or high-risk transactions/activities as necessary. Ensure prepared/completed documentation is accurate, reflects client/business intentions, and complies with rules/regulations. Exercise necessary due diligence for accuracy of all customer transactions/activities. Comply with Bank Code of Conduct. Contribute to business objectives for Operational Excellence. Execute with excellence by adhering to all risk and control policies/procedures. Participate fully as a team member, supporting a positive work environment and timely communication. Continuously enhance knowledge/expertise and participate in knowledge transfer. Participate in personal performance management and development activities. Keep others informed about project status and day-to-day activities. Contribute to a fair, positive, and equitable environment supporting a diverse workforce. Act as a brand ambassador. Utilize feedback from coaching sessions to demonstrate stronger performance. Establish relationships with partner bankers for effective referrals. Collaborate with team members for organizational success. Actively seek opportunities to improve work delivery with high quality standards. Actively take ownership of career and aspirations, seeking diverse feedback. Positively embrace change. Adhere to TD's Shared Commitments and code of conduct expectations. Engage in advancing and sustaining an inclusive culture.

High School Diploma or GED,1+ years' experience working with customers and/or sales (volunteering, education, military experience preferred),Teller experience preferred,Must be able to complete teller training upon hire,Demonstrated ability to engage in customer conversations while educating them on products and services preferred,Notary License (Preferred)

High School Diploma or GED

Must maintain an active registration status with NMLS,Must be able to complete teller training upon hire,Must be eligible for employment with a covered financial institution under Regulation Z,Must be eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required,Occasional Domestic Travel