Retail Banker I - Stratham
Description
The Retail Banker I serves as a customer liaison, leveraging financial expertise and consultative advice to assist customers with banking solutions, identify suitable TD offerings, and enhance their relationship with the bank. This role involves proficiency in bank products and services, engaging in proactive sales activities, resolving customer issues, and performing teller transactions while ensuring compliance and a positive customer experience. Responsibilities also include managing customer flow, educating on self-service options, and advocating for customers' financial confidence. [1, 3, 4, 5, 6]
What We're Looking For
HS Diploma or GED [1, 3, 4, 5, 6]
1+ years of experience working with customers or in sales (e.g., retail, customer service, volunteering, education, military experience) [1, 3, 4, 5, 6]
Must be able to complete teller training upon hire [1, 3, 4, 5, 6]
Demonstrated ability to engage in customer conversations and educate on products/services [1, 3, 4, 5, 6]
Demonstrated organizational skills to handle multiple tasks in a fast-paced environment [1, 3, 4, 5, 6]
Excellent communication skills (concise, clear, consistent) [1, 3, 4, 5, 6]
Demonstrated ability to schedule and prioritize work [1, 3, 4, 5, 6]
Demonstrated ability to work independently and within deadlines [1, 3, 4, 5, 6]
Sound judgment in decision-making and effective problem-solving [1, 3, 4, 5, 6]
Proficient in Microsoft Office [1, 3, 4, 5, 6]
Must maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry) [1, 3, 4, 5, 6]
Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 [1, 3, 4, 5, 6]
Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) [1, 3, 4, 5, 6]
Satisfactory results on criminal background and credit report checks, and statements/certification regarding administrative, civil, and/or criminal findings by any government agency/authority are required by federal law for this position [1, 3, 4, 5, 6]
Ideal Candidate
High School Diploma or GED [1, 3, 4, 5, 6]
1+ years of customer or sales experience (retail, customer service, volunteering, education, military experience) [1, 3, 4, 5, 6]
Teller experience preferred [1, 3, 4, 5, 6]
Notary License (Preferred) [1, 3, 4, 5, 6]
Must complete teller training upon hire [1, 3, 4, 5, 6]
Active NMLS registration [1, 3, 4, 5, 6]
Minimum Education
High School Diploma or GED [1, 3, 4, 5, 6]
Hard Skills
Soft Skills
Work Hours
40 hours/week [1, 3, 4, 5, 6]
Benefits
Special Commitments
Must be eligible for employment with a covered financial institution under Regulation Z [1, 3, 4, 5, 6] Must be eligible for NMLS registration and maintain active status [1, 3, 4, 5, 6] Requires criminal background check and credit report check [1, 3, 4, 5, 6] Requires statements/certification regarding administrative, civil, and/or criminal findings [1, 3, 4, 5, 6] Occasional domestic travel [1, 3, 5]
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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