Retail Banker I - Orange (30 hour)

Proficient in products, services, and routine transactions to identify opportunities for customer education and referrals.,Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs.,Make product recommendations based on customer needs, highlighting features and benefits.,Utilize Customer Relationship Management tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues, errors, and problems, escalating when necessary.,Build working relationships with customers and explain detailed/complicated information.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Deliver a 'Legendary Experience' by helping customers, building relationships, and providing service and advice.,Understand and support the Bank's Customer Service Strategy.,Serve as a Customer advocate, improving financial confidence and providing proactive tips.,Consistently execute appropriate behaviors to deliver an unexpectedly human customer experience.,Engage in lobby leadership, orchestrating customer flow and guiding customers.,Educate customers on self-service options.,May act as an escalation point for customer questions or concerns.,May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participate in daily operations to ensure alignment with TD's risk framework.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Ensure documentation is accurate and reflects client/business intentions, consistent with rules/regulations.,Comply with Bank Code of Conduct.,Participate fully as a member of the team, supporting a positive work environment.,Continuously enhance knowledge/expertise and participate in knowledge transfer.,Participate in personal performance management and development activities.,Keep others informed about project status and day-to-day activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand ambassador.,Utilize feedback through coaching sessions to demonstrate stronger performance.,Establish relationships with partner bankers for effective referrals.

HS Diploma or GED,1+ years' experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).,Teller experience (preferred).,Must be able to complete teller training upon hire.,Demonstrated ability to engage in customer conversations while educating them on products and services (preferred).,Demonstrated organization skills to handle multiple tasks in a fast-paced environment.,Excellent communication skills (concise, clear, consistent).,Demonstrated ability to schedule and prioritize work.,Demonstrated ability to work independently and within deadlines.,Sound judgment in decision making and effective problem solving.,Proficient in Microsoft Office.,Notary License (Preferred).

High School Diploma or GED

Must maintain an active registration status with NMLS; Eligible for employment with a covered financial institution under Regulation Z; Eligible for registration as a registered mortgage loan originator with NMLS; Satisfactory results on criminal background check and credit report check; Domestic Travel – Occasional