Retail Banker I - Northport

Proficiently identify opportunities to educate customers on bank products and services, or refer them to appropriate internal partners, ensuring a positive customer experience.,Possess a broad knowledge of the full product suite, services, and processes within the business area.,Establish and nurture customer relationships through product knowledge and active listening.,Make product recommendations based on customer needs, highlighting features and benefits.,Utilize Customer Relationship Management tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues, escalating when necessary.,Build working relationships with customers and explain detailed information.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Deliver a 'Legendary Experience' by helping customers, building relationships, and providing service and advice.,Understand and support the Bank's Customer Service Strategy.,Act as a customer advocate, improving financial confidence and providing proactive tips.,Execute appropriate behaviors to deliver an unexpectedly human customer experience in the store.,Engage in lobby leadership, orchestrating customer flow and guiding appropriately.,Educate customers on self-service options, including digital channels.,May act as a point of escalation for customer questions or concerns.,May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring for fraud and adhering to operational policies.,Consider the impact of decisions on TD, its customers, and stakeholders.,Act as a brand champion internally and externally.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk.,Participate in daily store operations to align with TD's risk framework.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure documentation is accurate and reflects client/business intentions, consistent with rules/regulations.,Perform necessary due diligence for accuracy of customer transactions/activities.,Comply with the Bank Code of Conduct.,Contribute to business objectives for Operational Excellence.,Participate fully as a team member, supporting a positive work environment.,Continuously enhance knowledge/expertise and participate in knowledge transfer.,Participate in personal performance management and development activities.,Keep others informed about projects and daily activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand ambassador for your business area/function and the Bank.,Utilize feedback through coaching sessions for stronger performance.,Establish relationships with partner bankers for effective referrals.,Collaborate with team members to contribute to team and organization success.,Actively seek opportunities to improve work delivery with high attention to quality standards.,Actively take ownership of career and aspirations, seeking diverse feedback for development.,Positively embrace change.,Adhere to TD's Shared Commitments and code of conduct expectations.,Engage in advancing and sustaining a unique, inclusive culture.

HS Diploma or GED,1+ years' experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred),Teller experience (preferred),Ability to complete teller training upon hire,Demonstrated ability to engage in customer conversations while educating on products and services (preferred),Demonstrated organizational skills to handle multiple tasks in a fast-paced environment,Excellent communication skills (concise, clear, consistent),Demonstrated ability to schedule and prioritize work,Demonstrated ability to work independently and within deadlines,Sound judgment in decision making and effective problem solving,Proficient in Microsoft Office,Notary License (Preferred),Must be eligible for employment with a covered financial institution under Regulation Z and the SAFE Act,Must be eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority required

High School Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry); Must be eligible for employment with a covered financial institution under Regulation Z; Must be eligible for registration as a registered mortgage loan originator with the NMLS; Satisfactory criminal background and credit report checks required; Occasional domestic travel.