Retail Banker I - Northport

Proficiency in banking products, services, and routine transactions to educate customers and make appropriate referrals.,Establish and nurture customer relationships by understanding their needs and offering suitable solutions.,Make product recommendations that support customers through various financial situations.,Utilize customer relationship management tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues and problems, escalating when necessary.,Build rapport with customers and clearly explain detailed or complex information.,Participate in customer outreach, servicing, and advice activities to deliver an 'unexpectedly human' experience.,Engage in conversations about loan products and facilitate the application process.,Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).,Deliver legendary customer experience by building trust and providing consultative support.,Serve as a customer advocate, enhancing financial confidence and offering proactive insights.,Engage in lobby leadership to orchestrate customer flow and guide customers.,Educate customers on self-service banking options.,May perform various teller transactions, including check cashing, deposits, transfers, and withdrawals, while mitigating fraud.,Ensure compliance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.,Participate in daily store operations to align with TD's risk framework and operational excellence.,Understand and apply operating policies and procedures.,Escalate non-standard or high-risk transactions as needed.,Ensure accuracy of all prepared documentation and adherence to relevant rules and regulations.,Comply with the Bank's Code of Conduct.,Contribute to a positive work environment, supporting service, quality, innovation, and teamwork.,Continuously enhance knowledge and participate in knowledge transfer within the team.,Participate in personal performance management and development activities.,Keep team members informed about project status and relevant daily activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand ambassador for the Bank.,Utilize coaching feedback to improve performance.,Establish relationships with partner bankers for effective referrals.,Actively seek opportunities to improve work delivery with high quality standards.,Take ownership of career development and embrace change.

High School Diploma or GED.,1+ years of experience working with customers and/or sales (includes volunteering, education, military experience).,Teller experience preferred.,Ability to complete teller training upon hire.,Demonstrated ability to engage in customer conversations and educate on products/services (preferred).,Notary License (Preferred).

High School Diploma or GED

Must maintain active NMLS registration status.,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check are required.,Occasional domestic travel.