Retail Banker I - Glastonbury, CT (Main St)

Proficiency in banking products, services, and routine transactions.,Broad knowledge of business area's full product suite, services, and processes.,Ability to establish and nurture customer relationships.,Skill in making product recommendations based on customer needs.,Ability to utilize customer relationship management tools for proactive sales.,Capacity to independently resolve customer issues, escalating when necessary.,Ability to build working relationships and explain complex information.,Participation in customer outreach, servicing, and advice activities.,Engagement in conversations about loan products and application intake.,Must maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry).,Ability to complete teller training upon hire.,Demonstrated ability to engage in customer conversations and educate on products/services (preferred).,Organizational skills to manage multiple tasks in a fast-paced environment.,Excellent, concise, clear, and consistent communication skills.,Ability to schedule and prioritize work.,Ability to work independently and meet deadlines.,Sound judgment in decision making and effective problem solving.,Notary License (Preferred).,Understanding and support of the Bank's Customer Service Strategy.,Ability to act as a Customer advocate for financial confidence and issue resolution.,Consistent execution of behaviors for a 'Legendary Customer experience' in-store.,Engagement in 'lobby leadership' to manage customer flow and initial needs.,Understanding customer banking preferences and educating on self-service options.,May act as an escalation point for customer questions/concerns.,May perform various teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud and adhering to policies.,Consideration of decision impact on TD, Customers, and stakeholders.,Acting as a brand champion.,Educating clients on self-service digital channels.,Personalizing customer interactions.,Ensuring compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participation in store daily operations aligned with TD's risk framework.,Understanding and application of operating policies and procedures.,Support for timely and accurate completion of business processes.,Escalation of non-standard or high-risk transactions/activities.,Ensuring accuracy of documentation reflecting client/business intentions and relevant rules.,Due diligence for customer transaction accuracy.,Knowledge of and compliance with Bank Code of Conduct.,Contribution to Operational Excellence objectives.,Adherence to all risk and control policies/procedures.,Full participation as a team member, fostering a positive work environment.,Continuous enhancement of knowledge/expertise and knowledge transfer.,Participation in personal performance management and development.,Keeping others informed about project status and daily activities.,Contribution to a fair, positive, and equitable diverse workforce environment.,Acting as a brand ambassador for business area and the Bank.,Utilizing coaching feedback for stronger performance.,Establishing relationships with partner bankers for effective referrals.,Collaboration with team members for team and organizational success.,Active pursuit of opportunities to improve work delivery and quality.,Ownership of career and aspirations, seeking diverse feedback.,Positive embrace of change.,Adherence to TD's Shared Commitments and code of conduct.,Engagement in advancing an inclusive culture.

HS Diploma or GED,1+ years' experience working with customers or in sales (or equivalent from volunteering, education, military experience) preferred,Teller experience preferred

HS Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry),Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36,Must be eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority