Retail Banker I - Georgetown, MA

Proficient in bank products, services, and routine transactions to educate customers and make appropriate referrals.,Build and maintain strong customer relationships through active listening and product knowledge.,Recommend products based on customer needs, highlighting benefits.,Utilize CRM tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues, escalating when necessary.,Engage customers in conversations about loan products and facilitate application processes.,Maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry).,Participate in daily store operations, adhering to TD's risk framework.,Ensure compliance with regulations like the Bank Secrecy Act and Patriot Act.,Adhere to all risk and control policies and procedures.

HS Diploma or GED.,1+ years' experience working with customers and/or sales (preferred, demonstrated through volunteering, education, or military experience).,Teller experience (preferred).,Ability to complete teller training upon hire.,Demonstrated ability to engage in customer conversations and educate on products/services (preferred).,Strong organizational skills for managing multiple tasks in a fast-paced environment.,Excellent communication skills (concise, clear, consistent).,Ability to schedule and prioritize work effectively.,Ability to work independently and meet deadlines.,Sound judgment in decision-making and effective problem-solving.,Proficient in Microsoft Office.,Notary License (Preferred).,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on criminal background and credit report checks.

High School Diploma or GED

Must maintain active registration status with NMLS.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check are required.,Occasional domestic travel.,Requires continuous concentration, applying common sense, reading, writing, comprehending instructions, and basic math skills.