Retail Banker I - East Providence, RI

Utilize financial expertise and consultative advice to assist Customers with banking solutions.,Identify appropriate TD solutions to help Customers achieve financial goals.,Proficient in products, services, and routine transactions.,Educate Customers on Bank products and services and refer to appropriate team members.,Establish and nurture Customer relationships.,Actively listen to Customer needs and identify additional needs.,Make product recommendations based on Customer needs.,Utilize Customer relationship management tools for assessments and outbound sales activities.,Independently resolve customer issues, errors, and problems, escalating when necessary.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.,Understands and supports the Bank's Customer Service Strategy.,Serves as a Customer advocate in improving customer financial confidence.,Consistently executes appropriate behaviors to deliver a Legendary Customer experience.,Engages in lobby leadership by orchestrating customer flow and guiding customers.,Educates Customers on self-service options.,May act as a point of escalation for Customer questions or concerns.,May perform a variety of (teller) transactions while monitoring fraud mitigation.,Ensures compliance with company guidelines and regulations (Bank Secrecy Act, Patriot Act).,Participates in daily operations to ensure alignment with TD's risk framework.,Understands and applies operating policies and procedures.,Supports timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities.,Ensures accurate documentation consistent with rules/regulations.,Knowledgeable of and complies with Bank Code of Conduct.,Participates fully as a member of the team, supporting a positive work environment.,Continuously enhance knowledge/expertise and participate in knowledge transfer.,Keeps others informed about project status and daily activities.,Contributes to a fair, positive, and equitable environment.,Acts as a brand ambassador.,Utilizes feedback through coaching sessions.,Establishes relationships with partner bankers for effective referrals.,Collaborates with team members.,Actively seeks opportunities to improve delivery of work.,Takes ownership of career and seeks diverse feedback.,Positively embraces change.,Adheres and participates in TD's Shared Commitments and code of conduct expectations.,Engaged in advancing and sustaining an inclusive culture.

HS Diploma or GED,1+ years' experience working with customers and/or sales (volunteering, education, military experience preferred).,Teller experience preferred.,Must be able to complete teller training upon hire.,Notary License (Preferred).,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on criminal background check and credit report check.

High School Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required.,Occasional domestic travel.