Retail Banker I - Chelmsford, MA

Proficiency in products, services, and routine transactions to identify opportunities for customer education and referrals.,Ability to establish and nurture customer relationships by displaying product knowledge and actively listening to customer needs.,Making product recommendations and highlighting features/benefits.,Utilizing Customer relationship management tools for assessments and outbound sales activities.,Independently resolving customer issues, escalating when necessary.,Building working relationships with customers and explaining detailed information.,Engaging in conversations about loan products and facilitating application intake.,Maintaining an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Completing teller training upon hire to process customer transactions.,Engaging in customer conversations while educating them on products and services.,Organization skills to handle multiple tasks in a fast-paced environment.,Excellent communication skills (concise, clear, consistent).,Ability to schedule and prioritize work.,Ability to work independently and within deadlines.,Sound judgment in decision making and effective problem solving.,Ensuring compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participating in daily operations to align with TD's risk framework.,Understanding and applying operating policies and procedures.,Supporting timely and accurate completion of business processes.,Escalating non-standard or high-risk transactions/activities.,Ensuring documentation is accurate and reflects client/business intentions.,Adhering to Bank Code of Conduct.,Participating as a team member, supporting a positive work environment and knowledge transfer.,Participating in personal performance management and development.,Keeping others informed about project status and daily activities.,Contributing to a fair, positive, and equitable environment.,Acting as a brand ambassador.,Utilizing feedback for stronger performance.,Establishing relationships with partner bankers for effective referrals.,Collaborating with team members for success.,Actively seeking opportunities to improve work delivery.,Taking ownership of career and seeking diverse feedback.,Positively embracing change.,Adhering to TD's Shared Commitments and code of conduct.,Engaging in advancing an inclusive culture.

HS Diploma or GED.,1+ years' experience working with customers and/or sales in any capacity (volunteering, education, military experience preferred).,Teller experience preferred.,Proficiency in Microsoft Office.,Notary License (Preferred).

HS Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Domestic Travel – Occasional.