The Retail Banker I serves as a customer liaison, leveraging financial expertise and consultative advice to assist customers with banking solutions and achieve financial goals. This role focuses on identifying customer needs, recommending appropriate TD solutions, resolving customer issues, and engaging in sales activities to foster customer relationships and contribute to business objectives.
Proficiency in banking products, services, and routine transactions.,Ability to identify opportunities for customer education on bank offerings.,Establish and nurture customer relationships through active listening and engagement.,Make product recommendations based on customer needs.,Utilize customer relationship management tools for proactive sales and customer assessments.,Independently resolve customer issues, escalating when necessary.,Build relationships and explain complex information to customers.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Maintain active registration with NMLS (Nationwide Mortgage Licensing System & Registry).,Complete teller training upon hire to process customer transactions.,Demonstrated ability to engage in customer conversations while educating on products/services.,Strong organizational skills for managing multiple tasks in a fast-paced environment.,Excellent, concise, clear, and consistent communication skills.,Ability to schedule and prioritize work effectively.,Capacity to work independently and meet deadlines.,Sound judgment in decision-making and effective problem-solving.,Knowledge and compliance with the Bank's Code of Conduct.,Adherence to all risk and control policies and procedures.,Full participation in team activities, fostering a positive work environment.,Continuous enhancement of personal expertise and contribution to knowledge transfer.,Active participation in personal performance management and development.,Regular communication of project status and daily activities.,Contribution to a fair, positive, and equitable work environment.,Acting as a brand ambassador internally and externally.,Utilizing feedback from coaching for improved performance.,Establishing relationships with partner bankers for effective referrals.,Collaboration with team members to achieve organizational success.,Proactive search for opportunities to improve work delivery and quality.,Taking ownership of career development and aspirations.,Positive embrace of change.,Adherence to TD's Shared Commitments and code of conduct.,Engagement in advancing an inclusive culture.,Ensuring compliance with regulations like Bank Secrecy Act and Patriot Act.,Participation in store operations to align with TD's risk framework.,Understanding and application of operating policies and procedures.,Support for timely and accurate completion of business processes.,Escalation of non-standard or high-risk transactions.,Ensuring accuracy of prepared documentation consistent with regulations.,Diligence in supporting accuracy of customer transactions.
HS Diploma or GED,1+ years' experience working with customers and/or sales (preferred, or equivalent through volunteering, education, military experience),Teller experience (preferred),Ability to complete teller training upon hire,Notary License (preferred)
High School Diploma or GED
40 hours/week
Must maintain an active registration status with NMLS,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act,Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act,Satisfactory results on a criminal background check and a credit report check are required
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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