Retail Banker I - Berlin NJ (Full Time)
Description
The Retail Banker I serves as a key customer liaison at TD Bank, leveraging financial expertise and consultative skills to assist customers with their banking needs. This role involves identifying and offering appropriate TD solutions to help customers achieve their financial goals and deepen their relationship with the bank, thereby contributing to business growth. Responsibilities include demonstrating proficiency in banking products and services, educating customers, making referrals, building and nurturing customer relationships, and resolving issues to ensure a positive customer experience.
What We're Looking For
Proficiency in banking products, services, and routine transactions.
Ability to identify customer needs and educate them on suitable banking solutions.
Skill in referring customers to appropriate team members or internal partners.
Comprehensive knowledge of the bank's full product suite and processes.
A strong ability to establish and maintain customer relationships.
Active listening skills to understand customer needs and offer tailored solutions.
Capability to utilize Customer Relationship Management (CRM) tools for customer assessments and outbound sales activities.
Adeptness at independently resolving customer issues and knowing when to escalate.
Ability to explain complex information clearly to customers.
Willingness to undergo job-related training to achieve full proficiency.
Participation in customer outreach, servicing, and advice activities.
Commitment to delivering an exceptional customer experience.
Understanding and supporting the Bank's Customer Service Strategy.
Advocating for customers to improve their financial confidence and providing proactive financial insights.
Ideal Candidate
High School Diploma or GED
1+ years of experience working with customers and/or sales (can be demonstrated through volunteering, education, or military experience) preferred
Teller experience preferred
Must be able to complete teller training upon hire
Demonstrated ability to engage in customer conversations while educating on products and services preferred
Demonstrated organizational skills to manage multiple tasks in a fast-paced environment
Excellent communication skills (concise, clear, and consistent)
Demonstrated ability to schedule and prioritize work
Demonstrated effective problem-solving skills
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and problem solving
Proficient in Microsoft Office
Notary License preferred
Minimum Education
High School Diploma or GED
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
TD offers a comprehensive Total Rewards package including competitive pay, pension and retirement savings plans, an employee share ownership plan, health and dental coverage, mental health resources, 16-week paid parental leave, and employee banking discounts.
Special Commitments
Ability to work during operating hours including evenings, weekends, and holidays as scheduled.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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