Retail Banker I - Bangor (Union St)

Proficient in products, services and routine transactions to educate customers and make referrals.,Broad knowledge of the full product suite, services, and processes of the business area.,Establishes and nurtures customer relationships, actively listening to needs and offering solutions.,Makes product recommendations based on customer needs, highlighting features and benefits.,Utilizes Customer Relationship Management tools for assessments and outbound sales activities.,Independently resolves customer issues, escalating when necessary.,Builds working relationships and explains detailed information.,Participates in Customer outreach, servicing and advice activities.,Engages in conversations with customers about loan products and facilitates application intake.,Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Delivers legendary customer experience, building relationships and providing service and advice.,Understands and supports the Bank's Customer Service Strategy.,Serves as a Customer advocate, improving financial confidence and providing resolution.,Engages in lobby leadership, orchestrating customer flow and guiding appropriately.,Understands customer banking preferences and educates on self-service options.,May act as a point of escalation for customer questions or concerns.,May perform a variety of teller transactions while monitoring fraud and adhering to policies.,Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participates in daily operations to align with TD's risk framework.,Understands and applies operating policies and procedures.,Supports timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities as necessary.,Ensures accurate documentation consistent with rules/regulations.,Knowledgeable of and complies with Bank Code of Conduct.,Contributes to business objectives for Operational Excellence.,Participates fully as a team member, supporting a positive work environment.,Continuously enhances knowledge/expertise and participates in knowledge transfer.,Participates in personal performance management and development activities.,Keeps others informed about project status and relevant information.,Contributes to a fair, positive and equitable environment.,Acts as a brand ambassador.,Utilizes feedback through coaching sessions for stronger performance.,Establishes relationships with partner bankers for effective referrals.,Collaborates with team members.,Actively seeks opportunities to improve work delivery with high quality standards.,Actively takes ownership of own career and aspirations.,Positively embraces change.,Adheres and participates in TD's Shared Commitments and code of conduct expectations.,Engaged in advancing and sustaining a unique, inclusive culture.

1+ years' experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, military experience (preferred).,Teller experience (preferred).,Ability to complete teller training upon hire.,Notary License (Preferred).

HS Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry),Domestic Travel – Occasional,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36,Must be eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required