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Part-Time
On-Site

Retail Banker - Part Time 30hr - Bilingual Spanish preferred - Lake Nona

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Description

The Retail Banker I serves as a customer liaison, using financial expertise to assist customers with banking solutions and needs. This role focuses on achieving business objectives by identifying appropriate TD solutions to help customers reach their financial goals and optimize their relationship with TD.

What We're Looking For

Proficient in products, services and routine transactions to educate customers and refer to appropriate team members.,

Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs.,

Make product recommendations based on customer needs, highlighting features and benefits.,

Utilize Customer relationship management tools for proactive customer assessments and outbound sales activities.,

Independently resolve customer issues, escalating when necessary.,

Build working relationships with customers and explain detailed/complicated information.,

Participate in Customer outreach, servicing and advice activities.,

Engage in conversations with customers about loan products and facilitate application intake.,

Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,

Complete teller training upon hire to take customer transactions.,

Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,

Participate in daily operations to align with TD's risk framework.,

Understand and apply operating policies and procedures.,

Support timely and accurate completion of business processes.,

Escalate non-standard or high-risk transactions/activities.,

Ensure documentation is accurate and reflects client/business intentions.,

Comply with Bank Code of Conduct.

Ideal Candidate

1+ years' experience working with customers and/or sales (volunteering, education, military experience preferred).,

Teller experience preferred.,

Notary License (Preferred).

Minimum Education

HS Diploma or GED

Hard Skills

Microsoft Office
Customer Relationship Management (CRM) tools
Teller transactions
Fraud mitigation

Soft Skills

Excellent communication
Organization
Problem-solving
Sound judgment
Active listening
Customer service
Relationship building
Teamwork
Adaptability
Proactive insights

Work Hours

30 hours/week

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off (Vacation PTO
Flex PTO
Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Mentoring programs

Special Commitments

Must maintain an active registration status with NMLS., Must be eligible for employment with a covered financial institution under Regulation Z., Must be eligible for registration as a registered mortgage loan originator with the NMLS., Requires satisfactory results on a criminal background check and a credit report check.

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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