Représentant(e) de service, Assurance collective - Est du Canada
Description
The role centers on fostering long-term business relationships and delivering an exceptional customer experience for group insurance plan sponsors in Eastern Canada. As a key representative, you will act as a dedicated point of contact, providing expert guidance, training clients on digital tools, and ensuring the loyalty and satisfaction of plan sponsors through proactive communication and value-added solutions.
What We're Looking For
Act as the primary contact for clients in Eastern Canada to build trust and ensure internal follow-ups.,Understand plan sponsor needs and propose solutions aligned with company standards.,Proactively inform clients about products, services, and legislative or operational changes.,Provide in-depth training on tools, products, and services.,Manage client expectations and collaborate with education specialists on communication plans.,Support the sales team during presentations to potential clients.,Maintain and implement the service delivery model.,Participate in internal workshops for continuous improvement of the service offer.
Ideal Candidate
Valid driver's license and access to a vehicle,Group Insurance license from the Autorité des marchés financiers (AMF),Strong understanding of Lean philosophy (A3, Kaizen, DMS)
Hard Skills
Soft Skills
Benefits
Special Commitments
Must have a valid driver's license and a vehicle; Must hold AMF Group Insurance certification.
Also Available At
About the Company
iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, also operating in the United States. Founded in 1892, it offers a comprehensive range of life and health insurance, savings and retirement plans, mutual funds, and securities to protect the financial wellbeing of its clients.
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