Receptionist II
Description
The Receptionist II will manage the reception desk at TD Securities' Montreal headquarters, welcoming clients, coordinating meetings, preparing conference rooms, managing supplies, and handling general inquiries and calls. They will also perform various administrative tasks and support business processes, adhering to company policies and contributing to a positive team environment.
What We're Looking For
Welcome and grant clients at the TD Securities reception desk.
Work with internal Corporate and Investment Banking and Global trading teams to book client meetings and coordinate usage of conference rooms.
Prepare conference rooms for meetings and ensure they are always ready and tidy.
Manage supplies, including food and beverages for clients and printing/other necessary supplies for internal teams.
Answer general questions regarding locations, hours, and services, and refer clients to appropriate departments.
Screen calls not immediately identifiable.
Ensure client issues are handled appropriately, escalating when necessary.
May keep an up-to-date directory of telephone numbers.
May sort, stamp, and distribute mail, maintain records and files, send/receive/distribute faxes, arrange meetings and appointments, file, photocopy, type memos, and assist with mailings.
Prioritize own workload to meet SLA requirements for service and productivity.
Understand and apply operating policies and procedures.
Support the timely and accurate completion of business processes and procedures.
Escalate non-standard or high-risk activities as necessary.
Support and participate in process improvement opportunities.
Ensure necessary due diligence to support the accuracy of all transactions/activities.
Be knowledgeable of and comply with Bank Code of Conduct.
Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
Continuously develop knowledge in own area.
Participate in personal performance management and development activities, including cross-training.
Keep others informed and up-to-date about relevant information related to day-to-day activities.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand champion for the business area/function and the bank.
Ideal Candidate
Ability to work a minimum of 4-5 days a week, 8 hours per day.
Fully bilingual French and English.
High School Diploma.
2+ years of experience.
Minimum Education
High School Diploma
Hard Skills
Soft Skills
Work Hours
30 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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