RBC Advisor
Description
The RBC Advisor position is an opportunity to transform the banking experience for clients in today's digital world. Advisors serve as the primary point of contact at RBC retail banking locations, focusing on exceptional client experience. They use advanced discovery and problem-resolution skills to assist clients with simple banking solutions and facilitate introductions to other RBC Partners for more complex needs. The role involves leveraging new technologies to enhance the digital client experience and adding value in crucial client moments.
What We're Looking For
Welcome and engage clients proactively using empathy and hospitality skills.
Actively listen to understand client needs, taking ownership and resolving concerns at the first point of contact.
Assist clients with everyday banking needs using RBC's digital platforms.
Engage in discovery conversations to provide appropriate simple advice, solutions, and service.
Provide client-centric advice, including opening accounts, assisting with pre-approved credit solutions, and authorized non-registered term investments.
Contribute to team success by identifying opportunities to introduce clients to RBC Partners for complex needs.
Manage risks by adhering to compliance routines, processes, and controls.
Ideal Candidate
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Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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