Program Manager
Description
This role involves leading complex transformation programs in last-mile logistics, focusing on defining objectives, establishing governance, aligning stakeholders, driving execution, mitigating risks, managing change, and tracking financial performance. The Program Manager will work with various internal teams and external partners to ensure successful program delivery and continuous improvement.
What We're Looking For
Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies.
Establish and maintain strong program governance, including cadences, steering routines, committees, and decision-making mechanisms.
Challenge sponsors and owners constructively to ensure prioritization, alignment, and consistency in decision-making.
Collaborate closely with internal teams (IT, Operations, Finance, HR) and external vendors or clients.
Drive clear, concise, results-oriented communication across all stakeholders, including senior leadership.
Anticipate organizational challenges and adjust plans proactively to protect program objectives.
Remove roadblocks quickly, clarify expectations, and maintain momentum when teams slow down.
Translate strategy into concrete, measurable execution plans.
Monitor performance through KPIs, dashboards, risks, and mitigation plans.
Identify structural risks early and propose pragmatic solutions.
Facilitate trade-offs and help teams make fast, aligned decisions.
Manage ambiguity: structure the unknown and turn ideas into actionable steps.
Partner with change management teams to ensure successful adoption: communications, training, readiness, and phased deployments.
Prepare impactful executive-level communications and materials.
Manage program budgets, track expenditures, and justify investments.
Prepare weekly executive program updates.
Ideal Candidate
Bachelor's degree in management, technology, engineering, or a related field.
7–8 years of experience in program management or complex project delivery, ideally in digital, operational, or technological transformation.
Experience in logistics/transportation or fast-paced operational environments (strong asset).
Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Office Suite, Confluence, Microsoft Teams).
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Benefits
About the Company
Intelcom
Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.
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