Full-Time

Hybrid

Production Support Engineer II, SAS Viya/AML

CCanadian Imperial Bank of Commerce (CIBC)120 South LaSalle Street, Chicago, IL0

Description

As a member of the US Technology team, this role focuses on maintaining the stability and reliability of CIBC’s Anti-Money Laundering (AML) systems. The successful candidate will provide technical support for the SAS Viya platform, ensuring system performance through proactive monitoring, incident resolution, and the automation of operational tasks. This position bridges the gap between development and operations to enhance the efficiency of financial crime technology services.

What We're Looking For

Manage and resolve Level 2 production incidents within defined SLAs,Perform root cause analysis (RCA) for complex system failures and implement long-term fixes,Monitor system health and performance using tools like Splunk or Dynatrace,Support the deployment of application updates and patches in production environments,Develop scripts to automate manual recovery and maintenance procedures,Collaborate with developers and business stakeholders to ensure high availability of AML platforms,Participate in an on-call rotation to provide 24/7 support for critical business functions

Ideal Candidate

Significant experience in production support within the financial services industry,Strong background in AML (Anti-Money Laundering) or Fraud technology systems,Experience working in an Agile/DevOps environment,ITIL Foundation certification is preferred

Minimum Education

Bachelor's Degree in Computer Science, Information Technology, or a related field

Hard Skills

SAS Viya

SAS Grid

Linux/Unix

SQL

Python

Shell Scripting

Java

Splunk

Dynatrace

ServiceNow

Jenkins

Git

API Troubleshooting

Soft Skills

Analytical Thinking

Problem-Solving

Communication

Collaboration

Stress Management

Attention to Detail

Work Hours

40 hours/week (Subject to on-call rotation)

Benefits

Health Insurance

Dental and Vision Plans

401(k) Matching

Paid Time Off

Employee Assistance Program

Professional Development Support

Tuition Reimbursement

Special Commitments

Must be available for on-call rotation and occasional weekend work for system deployments or emergency fixes.

About the Company

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused

Inclusive

Collaborative

Innovative

Professional

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