Product Specialist
Description
As a Product Specialist within RBC's US Clearing & Custody Institutional Services, the role involves advancing the current product offering and developing new capabilities to support the Institutional offering. This position is part of a broader product organization focused on enhancing tools and products for Institutional broker-dealers. The specialist will interact with prospective and existing clients, various business lines of RBC, operational partners, and external vendors to support the strategic vision of Institutional Services. A critical aspect is understanding client needs by identifying strengths and weaknesses in the offering to guide business success. The role also involves supporting various functions aligned with Institutional Services, including product expertise for financial instruments (equities, fixed income, options, underwritings), clearance & settlement, data analytics, and sales.
What We're Looking For
Support the development and execution of business plans for Institutional Services.
Partner with Institutional Business Development and RBC departments to troubleshoot escalations.
Prioritize and drive technical innovation to support straight-through processing, self-service field capabilities, risk mitigation, expense reduction, and service excellence.
Work closely with client service teams, technology, business management, and various operational departments by advising or consulting on trading related matters such as settlements, regulations, syndicate processing, and trade order management internal/external.
Support various functions that align with Institutional Services, which will include product support for equities, fixed income, options, and more.
Partner with business leaders to enable future growth, efficiencies, and exemplary service.
Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and aligned to regulatory adherence.
Monitor implementation and effectiveness of new technology solutions, processes/procedures to increase timeliness, reduce expenses, and/or enrich service.
Work directly with existing clients to support or troubleshoot their production needs.
Partner with Business Development to successfully expand the client base through the sales and referral process. This will include participating on calls with prospects to thoroughly understand their needs.
Become familiar with the existing technology footprint and identify ways to expand the product offering through internal collaboration or third-party integration.
Ideal Candidate
5+ years experience of trade settlement/operations and/or product management in a financial services company.
Willingness to question status quo, identify and escalate issues.
Strong risk management and control mindset.
Ability to analyze and break down ambiguous or complex issues into concrete deliverables and takes responsibility for ensuring deliverables are met.
Ability to execute and manage multiple priorities and projects concurrently.
Proven track record of delivery; ability to drive concepts to execution.
Series 7 license (nice-to-have).
Experience with fixed income operations, settlements and clearing (nice-to-have).
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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