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Full-Time
Hybrid

Product Design Manager, Retail Classic

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Description

Lightspeed is seeking a Product Design Manager for their Retail Classic team. This role involves leading a design team to deliver high-impact solutions, focusing on team performance, execution, process improvement, and mentoring. The manager will be crucial in enhancing the Retail Classic experience for merchants, guiding the creation of cohesive and intuitive solutions for various aspects like checkout, reporting, and loyalty programs. The role requires strategic thinking to allocate design resources effectively, ensuring focus on high-impact areas and maintaining a consistent, usable, and commercially effective overall experience.

What We're Looking For

Translate complex business objectives into clear, actionable solutions, identifying problems proactively and integrating AI/emerging technologies.,Develop and communicate holistic design strategies based on quantitative and qualitative insights, partnering with product managers to ensure user needs are central.,Demonstrate deep expertise in design system principles, AI integration, and industry standards, leading teams in defining and evolving the design system for scalability and consistency.,Provide mentorship and clear growth paths for team members, foster a high-performing culture, oversee project delivery, manage workload and backlogs, establish efficient processes, build strong cross-functional relationships, and maintain high standards.,4+ years of industry experience in a people management role on a Design team; experience in matrix organizations is a plus.,Applied experience within the retail industry, with strong service design foundations and a mindset of optimizing design process for efficacy.,Acute self-awareness and deep empathy for both customer and team goals.,A tenured, evolutionary perspective on technology, product, and design practices.,Ability and appetite for working across all digital and physical manifestations of design.,Passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.,Excellent communication and data visualization skills to engage stakeholders and support decisions with focus and brevity.,Deep curiosity and ability to consider product strategy and vision.,Experience with Agile design sprint methodologies, tools, and processes, including the Jira platform.,Fluency with product, design, and prototyping tools such as Figma, Google Suite, and Miro.

Ideal Candidate

Foundational design-related education (Bachelor of Design, Visual Arts, Architecture, Industrial Design, or Communication).

Minimum Education

Bachelor's Degree

Hard Skills

Agile design sprint methodologies
Jira
Figma
Google Suite
Miro
AI integration
data visualization

Soft Skills

Strategic thinking
problem-solving
user-centricity
systems thinking
coaching
mentorship
team management
cross-functional collaboration
self-awareness
empathy
evolutionary perspective
service design
efficacy-focused design
excellent communication
brevity
curiosity
product strategy and vision

Benefits

Flexible paid time off
remote work policies
equity options
pension plan contributions
training opportunities
health and wellness credit
time off to volunteer
interest groups
employee-led networks
social committees
sponsored sports teams
computer purchase program (Macbook)
enhanced parental leave
medical insurance
dental insurance
life and disability insurance
RRSP plan and match

Special Commitments

May be asked to contribute to organizational objectives outside of strict role scope.

Also Available At

About the Company

L

Lightspeed Commerce Inc.

Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.

Innovative
Inclusive
Ambitious
Fast-paced
Collaborative
View all jobs at Lightspeed Commerce Inc.

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