Process Analyst

Assess current CIBC processes and make recommendations to reduce costs and error rates, improve client experience, and decrease cycle time.,Document detailed current state maps, conduct process analysis, and design future state process and client journey flows using Microsoft Visio and other process mapping tools.,Collaborate with team members and stakeholders to identify opportunities for process improvements and implement solutions.,Define project requirements and prepare project summary reports (e.g., post-implementation reviews and data gathering from operations center visits).,Use Microsoft Office Suite to draft and present recommendations, plans, and results to management.,Apply AI concepts to improve processes and personal productivity.,Perform data collection activities and time studies, incorporating statistical analysis techniques.,Conduct data analysis utilizing tools such as Python, VBA, Power Query, and Power BI.

Brings real self to work and lives CIBC values: trust, teamwork, and accountability.,Puts clients first and engages with purpose to find the right solutions.,Digitally savvy; seeks innovative solutions and embraces evolving technologies.,Enjoys investigating complex problems and making sense of information, confident in communicating detailed information impactfully.,Understands that success is in the details; notices things others don't, with critical thinking skills informing decision-making.,Embraces and champions change, continuously evolving thinking and work methods.

Must be legally eligible to work at the specified location(s).