The Private Banking Associate at Royal Bank of Canada is a key member of the Private Banking team. This role focuses on enhancing the client experience by handling service requests via email and phone, identifying client needs, and promoting digital banking solutions. The associate will be an expert in everyday banking, delivering high-level service, transaction excellence, and digital education to Private Banking clients, ensuring all concerns are resolved professionally and accurately.
Expert in everyday banking specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting.,Understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.,Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.,Maximize the use of technology and champion digital education to enable clients to engage with RBC through their channel of choice.
Minimum of 2 to 3 years of banking experience.,Strong working knowledge of Microsoft Office Suite.,Proven client service skills.,Excellent organizational skills.,Nice-to-have: Completion of IFC or CSC.,Nice-to-have: Post-secondary education in Commerce or Business Administration.
37.5 hours/week
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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