PIA Client Service Associate
Description
This role involves providing dedicated specialized administrative support to Investment Advisors or teams within TD Private Wealth Management. Key responsibilities include preparing client documentation, generating reports for account analysis, communicating with clients regarding products and services, managing leads and referrals, and ensuring adherence to compliance requirements. The associate is expected to deliver a high standard of client service and contribute to team performance, all while prioritizing tasks and exercising discretion.
What We're Looking For
Provide dedicated specialized administrative support to an Investment Advisor or team of Advisors.
Prepare documentation and provide updates to IAs in preparation for client meetings.
Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities.
Accept/create leads and ensure correct referral coding administration.
Submit marketing pieces for approval, compile client information packages, maintain marketing materials.
Become familiar with and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials.
Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full-service brokerage.
Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion.
Adhere to all policies and procedures and maintain a culture and operation of risk management.
Use insights to continually improve individual and team performance for clients.
Participate fully as a team member, continually improving knowledge and keeping others informed and up to date about status and progress, issues or other related activities.
Ideal Candidate
Undergraduate degree or community college diploma preferred.
Successful candidates will be required to be licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO).
1–2 years of relevant experience, ideally in banking, administrative roles, or related fields.
Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently.
Knowledge of wealth management and/or operations is an asset.
Knowledge of investment products is an asset.
Minimum Education
Undergraduate degree or community college diploma preferred
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be willing to obtain Investment Representative (IR) license with the Canadian Investment Regulatory Organization (CIRO).
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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