Personal Banking Associate Trainee

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. [3, 4],Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. [3, 4],Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. [3, 6],Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management. [3],Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence. [3],Participate in the timely and accurate completion of business processes and procedures. [3],Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics. [3]

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet. [3],Knowledge of banking solutions and processes to advise customers. [3, 6]