Personal Banking Associate Trainee
Description
The Personal Banking Associate Trainee at TD Canada Trust is responsible for building and maintaining customer relationships, assisting with financial queries, and guiding customers to appropriate banking solutions. This role involves engaging with customers for day-to-day advice, service transactions, and digital education. The associate will also support frontline staff with cash and non-cash transactions and contribute to improving work practices for enhanced customer experience.
What We're Looking For
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
Participate in the timely and accurate completion of business processes and procedures.
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.
Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
Post-Secondary or Undergraduate degree (in related field) preferred.
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree preferred
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be willing to be mobile within the assigned district, which may involve transfer and geographic relocation to another TD location within the assigned region. Geographic mobility is a condition of employment.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.