This role at TD Canada Trust involves building strong and lasting relationships with clients by performing customer service operations and providing information and advice on TD's products and services. The associate will understand client needs, identify opportunities to promote banking solutions, and direct clients to appropriate internal partners while ensuring a positive customer experience in a branch setting.
Engage clients in conversations about advice needs, daily banking transactions, service operations, digital service information, and problem resolution related to banking solutions.,Understand client needs and direct them to the appropriate person for relevant solutions, exercising good judgment with confidential matters.,Educate clients on new digital banking options, including mobile banking, ATMs, and online banking.,Support frontline staff with scheduled treasury and non-treasury operations; resolve major issues and report exceptions to management.,Recommend improvements to branch practices, operations, and processes to enhance client experience and achieve operational excellence.,Participate in the accurate and timely use of business processes and procedures.,Ensure prepared documents are accurate, reflect business intentions, and comply with relevant regulations and TD's Code of Conduct and Professional Ethics.,Contribute to a positive and equitable workplace by promoting team effectiveness, participating in individual performance and development, and sharing industry knowledge to achieve a common goal.
High school diploma and/or at least one year of relevant experience.,Investment Funds in Canada (IFC) course or equivalent (to be completed within 6 months of appointment).,Post-secondary diploma or undergraduate degree (in a related field) is an asset.,Proficiency in MS Office suite (Word, Excel, Outlook), branch software, and the Internet.,Knowledge of banking solutions and processes to inform clients.
High School Diploma (Post-secondary diploma or undergraduate degree an asset)
37.5 hours/week
Must be willing to relocate geographically to another commercial banking center within the region after training. Geographical mobility is a condition of this job offer.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.