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Full-Time
On-Site

Personal Banking Associate Trainee

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Description

The Personal Banking Associate Trainee will engage with customers, addressing their day-to-day banking needs, service transactions, and digital education. They will guide customers to appropriate staff for financial queries, promote digital banking trends, and support frontline staff with transactions and issue resolution. The role also involves recommending improvements to work practices and ensuring accurate documentation while contributing to a positive work environment.

What We're Looking For

High School diploma and/or 1+ years of relevant experience,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months,Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet,Knowledge of banking solutions and processes to advise customers,A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills,A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities,A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Ideal Candidate

High School diploma and/or 1+ years of relevant experience,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months,Post-Secondary or Undergraduate degree (in related field) preferred

Minimum Education

High School diploma (Post-Secondary or Undergraduate degree preferred)

Hard Skills

MS Office (Word
Excel
Outlook)
branch software
internet proficiency
banking solutions knowledge

Soft Skills

Customer service
customer experience
administration
organizational
planning
time management
influencing
initiative
communication (verbal and written)
problem resolution
team effectiveness

Work Hours

37.5 hours/week

Benefits

Base salary
variable compensation
health and well-being benefits
savings and retirement programs
paid time off
banking benefits and discounts
career development
reward and recognition programs
regular development conversations
training programs
mentoring programs
onboarding sessions

Special Commitments

Must be willing to relocate within the assigned district/region

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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