Personal Banking Associate Trainee- (Inviting Applicants who identify as First Nation (Status and Non-Status), Innuit, and Metis)

Engage customers in daily advice needs, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and guide them to the appropriate contact for solutions, while handling confidential matters discreetly.,Build customer confidence in digital banking trends by educating them on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.,Ensure prepared documentation is accurate, reflects business intentions, and complies with regulations and TD's Code of Conduct and Ethics.,Help foster a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge.,Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.,Respond to and resolve customer concerns, escalating non-standard activities as necessary.,Achieve assigned goals and business objectives by promoting banking solutions.,Connect personally with customers to advise them on banking solutions and processes.

High School diploma and/or 1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.,Post-Secondary or Undergraduate degree (in a related field) preferred.,Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet.,Knowledge of banking solutions and processes to advise customers.,Undergraduate degree or equivalent is an asset.

High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred)

Open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.,Requires mobility within the Assigned District and may involve geographic relocation to another TD location within the assigned region as a condition of employment.