Personal Banking Associate

Process financial transactions (deposits, withdrawals, bill payments) according to standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend suitable banking solutions, exercising discretion with confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.,Help foster a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal performance development.,Assist the team through respectful collaboration, dedication, and keeping colleagues informed on routine activities.,Deliver quality customer experiences and suggest operational improvements to achieve excellence.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning, and time management skills for a fast-paced environment.,Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.,Ability to exercise initiative, accuracy, and detail-orientation to handle multiple tasks and changing priorities.,Dynamic communicator with established customer experience skills, capable of connecting verbally and in writing in a calm, courteous, and effective manner.

High School Diploma