Personal Banking Associate

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.,Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.,Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.,Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.,Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

High School diploma and/or 1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.,Post-Secondary or Undergraduate degree (in related field) preferred.,Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.,Knowledge of banking solutions and processes to advise customers.,A self-starter who works independently in a dynamic work environment.,A dynamic, diligent, and effective influencer with a can-do attitude.,A strong communicator with established customer experience skills.

High School diploma, Post-Secondary or Undergraduate degree (preferred)

Investment Funds Canada (IFC) or equivalent certification required post-appointment within 6 months.,Subject to provincial regulation for employment purposes.