Personal Banking Associate
Description
As a Personal Banking Associate at TD Canada Trust, the role involves being the primary point of contact for customers. Responsibilities include building strong relationships, assisting with a variety of customer service transactions, providing information and advice on banking products and solutions, and identifying opportunities to promote services. The associate will guide customers to appropriate staff members for specific financial queries and ensure a positive customer experience, contributing to a simpler and faster banking environment.
What We're Looking For
Engage customers for day-to-day advice, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and guide them to the right contact person for appropriate solutions, exercising good judgment in confidential matters.,Build customer confidence in digital banking trends by educating them on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.,Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.,Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.,Post-Secondary or Undergraduate degree (in related field) preferred.
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (in related field) preferred
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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