Personal Banking Associate (Future opportunities) - Montreal Downtown (full-time)
Description
This role at TD Canada Trust involves building strong customer relationships, handling various service transactions, and providing financial information and advice. The associate will guide customers to relevant banking solutions, educate them on digital banking, support frontline operations, and contribute to process improvements, all while ensuring a positive customer experience.
What We're Looking For
Engage customers in day-to-day advice, service transactions, digital education, and problem resolution related to banking solutions,Understand customer needs and guide them to the right contact person for appropriate solutions,Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues,Recommend improvements to work practices, branch operations, and processes,Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics,Help build a positive and equitable work environment by promoting team effectiveness
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months,Post-Secondary or Undergraduate degree (in related field) preferred,Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet,Knowledge of banking solutions and processes to advise customers
Minimum Education
High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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