Personal Banking Associate, Full time (Future Opportunities)- Granby
Description
This role involves delivering exceptional customer experiences by acting as a primary point of contact in the branch lobby. The associate will engage customers in various conversations, provide advice on banking needs, educate them on digital banking tools, and promote TD Bank products and services, particularly everyday banking and personal lending products. They will also handle customer problems, support transactions, and contribute to business growth through referrals and adherence to operational policies. The role emphasizes teamwork, continuous learning, and maintaining a professional branch environment.
What We're Looking For
Create an exceptional customer experience with every interaction,Act as premier lobby leadership branch representative, greeting and engaging customers,Discover and advise on meeting/exceeding customer needs by asking curious questions,Train and educate customers on mobile, ATM, and online banking,Educate and promote TD Bank products and services (Everyday Banking, personal unsecured lending),Point of contact for all customer problems, ensuring timely resolution and escalation,Assist with maintaining a professional and inviting space in common branch areas,Support the frontline with cash and non-cash transactions,Contribute to business objectives by identifying advice opportunities and referrals,Promote full suite of products, advice, services and banking capabilities,Understand and apply operating policies and procedures for Operational Excellence,Support timely and accurate completion of business processes and procedures,Escalate non-standard or high-risk transactions/activities as necessary,Ensure documentation is accurate, reflects customer/business intentions, and complies with regulations,Support and participate in process improvement opportunities,Ensure due diligence for accuracy of customer transactions/activities,Comply with Bank Code of Conduct,Participate fully as a team member, supporting a positive work environment,Continuously enhance knowledge/expertise and participate in knowledge transfer,Participate in personal performance management and development activities, including cross-training,Keep others informed about projects and day-to-day activities,Contribute to a fair, positive, and equitable diverse environment,Act as a brand ambassador for the business area/function and the bank
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Post-Secondary or Undergraduate degree (in related field) preferred
Minimum Education
High School diploma; Post-Secondary or Undergraduate degree preferred
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes,Requires full proficiency gained through job related training,Willingness to participate in cross-training
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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