Personal Banking Associate (full time)- St-Bruno
Description
The Personal Banking Associate at TD Canada Trust is a frontline role focused on building and maintaining strong customer relationships. This position involves understanding customer financial needs, guiding them to appropriate banking solutions (new accounts, investments), and resolving daily advice needs and service transactions. The associate will educate customers on digital banking trends, support frontline staff with cash/non-cash transactions, resolve critical issues, and contribute to improving branch operations and customer experience.
What We're Looking For
Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and guide them to the right contact person for appropriate solutions, exercising good judgment in confidential matters.,Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.,Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
Ideal Candidate
High School Diploma or GED
Minimum Education
High School Diploma or GED
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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