Personal Banking Associate (Full time)- Lévis, South Shore of Quebec city

Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and guide them to the appropriate contact person.,Exercise good judgment in confidential matters.,Support frontline staff with scheduled cash and non-cash transactions.,Resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.,Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.

High School diploma and/or 1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.,Post-Secondary or Undergraduate degree (in related field) preferred.,Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.,Knowledge of banking solutions and processes to advise customers.,A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.

High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred)