Personal Banking Associate
Description
The Personal Banking Associate at TD Canada Trust builds and maintains customer relationships by handling various service transactions, offering information and advice on financial products and solutions, and resolving customer queries. The role involves guiding customers to appropriate staff members, educating them on digital banking, supporting frontline staff with transactions, recommending operational improvements, and ensuring compliance with regulations and ethics.
What We're Looking For
Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution.,Understand customer needs and guide them to the right contact person.,Build customer confidence in digital banking trends.,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues.,Recommend improvements to work practices, branch operations, and processes.,Participate in the timely and accurate completion of business processes and procedures.,Ensure documentation is accurate, reflects business intentions, and is consistent with regulations and TD's Code of Conduct and Ethics.,Help build a positive and equitable work environment, promote team effectiveness, and participate in personal performance development.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.,Post-Secondary or Undergraduate degree (in related field) preferred.
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (in related field) preferred
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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