Personal Banking Associate (18.75h)- Granby
Description
The Personal Banking Associate at TD Canada Trust builds and maintains customer relationships by handling various service transactions, providing advice on banking services and products, and referring customers to appropriate specialists. This role focuses on understanding customer financial needs, educating them on digital banking trends, supporting frontline staff with transactions, and ensuring a positive customer experience while upholding operational excellence and company ethics.
What We're Looking For
Engage with customers for daily advice, service, digital education, and problem resolution.,Understand customer needs and direct them to the correct contact for solutions, handling confidential matters judiciously.,Educate customers on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions.,Resolve critical issues and report non-standard matters to management.,Recommend improvements for customer experience and operational excellence.,Ensure accurate documentation and compliance with regulations and TD's Code of Conduct.,Promote team effectiveness, engage in personal development, and share industry knowledge.
Ideal Candidate
High School diploma or equivalent.,1+ years of relevant experience.,Investment Funds Canada (IFC) or equivalent certification (to be obtained within 6 months post-appointment).,Post-Secondary or Undergraduate degree in a related field (preferred).
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (preferred).
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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