Personal Banking Associate - Pierrefonds, des Sources (18.75 hours)

Engage customers with daily advice needs, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and direct them to the appropriate contact for solutions, demonstrating good judgment in confidential matters.,Identify opportunities to promote products and services and refer customers to relevant internal partners or team members.,Maintain a positive customer experience.,Provide support to frontline staff for scheduled cash and non-cash transactions.,Resolve critical issues and escalate non-standard matters to management.,Propose improvements to work practices, branch operations, and processes to enhance customer experience and operational excellence.,Ensure timely and accurate completion of business processes and procedures.,Verify that prepared documentation is accurate, aligns with business intentions, and complies with relevant regulations and TD's Code of Conduct and Ethics.

Ability to establish, build, and maintain impactful customer relationships.,Passion for assisting customers with their financial needs.,Dynamic, diligent, and effective influencer with initiative, capable of managing multiple tasks and shifting priorities.,Strong communication skills (verbal and written) and proven customer experience abilities to connect effectively with customers and teams.