Personal Banking Associate - Dollard-des-Ormeaux (Full Time)
Description
The Personal Banking Associate at TD Canada Trust is responsible for establishing and maintaining strong customer relationships by addressing financial needs, guiding customers to appropriate solutions, and providing information on products and services. Key activities include handling service transactions, educating customers on digital banking, supporting frontline staff with transactions and issue resolution, and contributing to process improvements to enhance customer experience. The role also involves ensuring compliance with regulations and fostering a positive work environment.
What We're Looking For
Engage customers in daily advice needs, service transactions, digital education, and problem resolution.,Understand customer needs and direct them to the appropriate contact person for solutions.,Educate customers on emerging digital banking trends (mobile, ATM, online).,Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues.,Recommend improvements to work practices, branch operations, and processes.,Participate in the timely and accurate completion of business processes and procedures.,Ensure documentation accuracy and consistency with regulations and TD's Code of Conduct and Ethics.,Promote team effectiveness, engage in personal performance development, and share industry knowledge.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months,Post-Secondary or Undergraduate degree (in related field) preferred,Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet,Knowledge of banking solutions and processes
Minimum Education
High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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