Personal Banking Associate - Coteau-du-Lac ( Full Time, Short-Term Assignment / 12 months)
Description
This role at TD Canada Trust involves building customer relationships, handling service transactions, providing information and advice on banking services, products, and solutions to existing and prospective customers. The associate will guide customers to the appropriate staff for their financial queries, educate them on digital banking trends, support frontline staff with cash and non-cash transactions, resolve critical issues, and actively contribute to improving work practices and fostering a positive work environment.
What We're Looking For
Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
Understand customer needs and guide them to the right contact person for appropriate solutions, exercising good judgment in confidential matters.
Build customer confidence in digital banking trends by educating them on mobile, ATM, and online banking.
Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
Participate in the timely and accurate completion of business processes and procedures.
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.
Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
Post-Secondary or Undergraduate degree (in related field) preferred.
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
Knowledge of banking solutions and processes to advise customers.
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (preferred)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Short-Term Assignment (12 months)
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.