Personal Banker Trainee - Future Opportunities (Newmarket/Aurora)
Description
This role at TD Canada Trust focuses on building deep and lasting relationships with customers by handling a variety of customer service transactions and providing guidance on services, products, and solutions. The Personal Banker Trainee will identify opportunities to promote offerings, refer customers to appropriate internal partners, and ensure a positive customer experience while assisting customers in achieving their financial goals through understanding investment options and offering financial planning advice.
What We're Looking For
Engage customers with day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.,Understand customer needs and guide them to appropriate contact persons for solutions, exercising good judgment in confidential matters.,Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.,Support frontline staff with scheduled cash and non-cash transactions.,Resolve critical issues and report non-standard matters to management.,Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.,Participate in the timely and accurate completion of business processes and procedures.
Ideal Candidate
High school diploma and/or 1 year of relevant experience.,Post-Secondary or Undergraduate degree in a related field (asset).,Completion of IFIC or equivalent required.,CFSA must be completed within 12 months, if hired.
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (asset)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Includes a mobility clause requiring the candidate to be mobile within the Assigned District, which may involve a transfer and geographic relocation to another TD location within the assigned region.
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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