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Full-Time
On-Site

Personal Banker

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Description

The Personal Banker role at TD Canada Trust involves building strong customer relationships by offering financial advice on investments and credit solutions. The position focuses on understanding customer financial goals, providing personalized advice, addressing concerns, and actively promoting relevant products and services to enhance customer loyalty and investment returns. It also includes supporting frontline staff, maintaining professional branch spaces, and ensuring compliance with regulations.

What We're Looking For

Advise customers on high-level financial solutions from available investment and credit banking solutions.,Engage with customers to create positive experiences, retaining and deepening relationships.,Increase customer financial confidence through personalized advice, answering questions, and addressing concerns while maintaining confidentiality and accuracy.,Act as a point of contact for frontline staff in handling customer problems.,Maintain professional common areas according to marketing and regulatory guidelines.,Work with existing and prospective customers for financial reviews, portfolio updates, and suggesting personalized solutions.,Stay knowledgeable about emerging issues, evolving regulations, and industry codes of conduct; participate in process improvement opportunities.,Strive to achieve and improve service level agreements and productivity targets.,Ensure documents are prepared consistent with relevant regulations and business intentions.,Participate fully as a team member, foster a positive and diverse work environment, assist and mentor others, and address communication issues efficiently.

Ideal Candidate

High school diploma and/or 1 year of relevant experience,Post-Secondary or Undergraduate degree in related field is an asset,Completion of IFIC or equivalent required,CFSA must be completed within 12 months, if hired,Real estate secured lending and/or investment experience an asset

Minimum Education

High school diploma (Post-Secondary or Undergraduate degree in a related field is an asset)

Hard Skills

IFIC
CFSA
MS Office
Internet applications
Advanced investing and credit processes
Banking solutions

Soft Skills

Tactful communication
Self-initiator
Organizational skills
Planning skills
Time management skills
Customer service
Relationship building
Problem-solving
Mentoring

Work Hours

37.5 hours/week

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Mentoring programs

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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