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Payment Transaction Control Officer

RRoyal Bank of Canada200 Bay Street, Toronto, Ontario0
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Description

The Payment Transaction Control Officer at Royal Bank of Canada is responsible for ensuring the timely and accurate completion of all payment and transfer transactions initiated through Electronic Funds Transfer, RBC Express, and RBC Edge Systems. This role involves obtaining necessary approvals, coordinating currency conversions with the Trade FX Desk, and mitigating operational, financial, and reputational risks through efficient workflow management.

What We're Looking For

Provide high levels of service and support to a global client base, consistently meeting measurable Key Performance Indicators (KPIs).,Carry out critical responsibilities related to various EFT/RBC Express functions, including Account Manager Approval, handling possible duplicate transfers, repairing missing credit/bank information, account validation, repairing missing contract numbers, repairing invalid client FX numbers, and managing PVR2/RFX availability.,Ensure operational, financial, and reputational risk is mitigated through workflow prioritization and awareness of various cut-off times.,Cancel payments and advise clients of processing issues due to incomplete information, following established procedures.,Contact Credit Transaction Management (CTM) and/or Account Managers for approvals when daily transactional limits are exceeded.,Manage daily booked foreign exchange transactions and prepare manual entries as required.,Ensure all required fields on EFT Express are completed and properly formatted.,Verify and act as a backup in updating EDI Transactional Risk upon Account Manager Approval.

Ideal Candidate

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Hard Skills

CPA
LYNX
SWIFT
RBC Express
BESS systems
Microsoft Office suite
Service platform tools
Payments Processing procedures
Electronic Funds Transfer (EFT)
RBC Edge Systems
EDI Transactional Risk

Soft Skills

Active Learning
Adaptability
Customer Service
Decision Making
Detail-Oriented
Group Problem Solving
Operational Delivery
System Applications
Teamwork
Time Management
Organizational skills
Technologically independent

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (including bonuses, flexible benefits, competitive compensation, commissions, and stock)
Leaders who support development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to build close relationships with clients.

Special Commitments

Must be willing to work with shift flexibility (evenings, weekends, statutory holidays as required).

About the Company

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Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
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