Operations Customer Service Representative
Description
This role at Intelcom | Dragonfly involves providing essential support in last-mile logistics. The representative will assist customers and drivers to ensure timely deliveries, manage packages and returns at the Delivery Center, perform data entry, produce reports, and handle various situations with a calm demeanor. The position is crucial for maintaining efficient operations and customer satisfaction.
What We're Looking For
Thrive on helping others and finding solid solutions,Assist customers and drivers to ensure on-time deliveries,Work with people in-person, by phone, and email, demonstrating strong communication skills,Enjoy a fast pace and being organized for package accountability,Handle packages returned to the Delivery Center,Be proficient with computers for data entry, report production, and system usage,Manage different types of situations calmly
Hard Skills
Soft Skills
Benefits
About the Company
Intelcom
Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.
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