Operations Coordinator
Description
Intelcom | Dragonfly, a leader in last-mile logistics in Canada, is seeking an Operations Coordinator to be at the core of their supply chain. This role involves a variety of warehouse tasks including freight verification, package processing, inventory management, system maintenance, and supporting shipping and receiving. The coordinator will also handle customer interactions, resolve delivery issues, prepare reports, and assist in training new employees, all while maintaining a safe and efficient work environment.
What We're Looking For
Assist in unloading trailers and verify freight against manifests,
Scan, sort, and process packages, including defective items and returns,
Conduct van audits and support sorting operations,
Support and assist shipping, receiving, dispatching, and inventory management,
Support and maintenance warehouse systems and ensure operational efficiency,
Process returns and complete required documentation in accordance with SOPs,
Handle customer pickups and front desk assistance,
Resolve delivery issues by following SOPs and coordinating with relevant teams,
Escalate special cases to management when needed,
Print labels and prepare required documentation,
Process broker returns and return-to-clients shipments,
Prepare daily reports and maintain accurate records,
Perform data entry tasks as needed,
Train and mentor new employees,
Collaborate with Operations teams to uphold quality standards,
Complete supervisor-assigned tasks as required,
Maintain a clean, organized and hazard-free work environment,
Comply with all Health & Safety protocols,
Provide support for clients and IDCs,
Respond to customer inquiries via phone and email,
Process customer service email requests,
Work in a fast-paced warehouse setting with shift-based schedules
Hard Skills
Soft Skills
Work Hours
Shift-based schedules
Benefits
Special Commitments
Comply with all Health & Safety protocols
About the Company
Intelcom
Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.
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