This role involves assisting in various warehouse operations, including unloading, scanning, sorting, and processing packages. The coordinator will also support shipping, receiving, dispatching, and inventory management, maintain warehouse systems, process returns, handle customer interactions, resolve delivery issues, and prepare reports. The position also entails training new employees, collaborating with operations teams, and maintaining a clean work environment.
Assist in unloading trailers and verifying freight against manifests.,Scan, sort, and process packages, including defective items and returns.,Conduct van audits and support sorting operations.,Support and assist shipping, receiving, dispatching, and inventory management.,Support and maintain warehouse systems and ensure operational efficiency.,Process returns and complete required documentation in accordance with SOPs.,Handle customer pickups and front desk assistance.,Resolve delivery issues by following SOPs and coordinating with relevant teams.,Escalate special cases to management when needed.,Print labels and prepare required documentation.,Process broker returns and return-to-clients shipments.,Prepare daily reports and maintain accurate records.,Perform data entry tasks.,Train and mentor new employees.,Collaborate with Operations teams to uphold quality standards.,Complete supervisor-assigned tasks.,Maintain a clean, organized, and hazard-free work environment.,Comply with all Health & Safety protocols.,Provide support for clients and IDCs.,Respond to customer inquiries via phone and email.,Process customer service email requests.
Shift-based schedules
Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.
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